The Waitlist is a new feature from SpotMenus allowing restaurants to manage a Waitlist queue via the SpotMenus platform. The Waitlist allows restaurants to manually add customers, Call-ahead and Walk-ups, to the Waitlist as well as for customers to add themselves to the Waitlist by selecting "Tap to join the Waitlist" after scanning the QR Code.
The Waitlist allows the restaurant to do the following:
- Add patrons to Waitlist
- Remove patrons from Waitlist
- View how long patrons have been waiting
- View how many people are in each patron's party
- Text patrons their table is ready
- Seat patrons, removing from the Waitlist
The Mobile Waitlist allows customers to do the following:
- Ability to add to Waitlist from scanning QR Code
- Ability to view how many patrons are waiting ahead of you
- Ability to remove themselves from the Waitlist
Reservations & Pick-up allows restaurants to do the following:
- Accept/view/manage reservations for customers who call ahead or walk-up
- Accept/view/manage Pick-up orders for customers who call ahead or walk-up